Quality Assurance Campaign

Jolie Siam 2020

We rate the receptionist's performance through Mystery Call / Visit and motivate her for progress & continuously improve in the journey.

 

Your Image - Our Responsibility

We care about your business as much as you do. We want to assure 100% confidence in your thoughtfully trained receptionist to handle all of your business needs with the highest professionalism and courteous customer service

 

Methodology

We build suitable scenarios (base on your request in form survey below) for every receptionist to evaluate her response and behavior
We inform the receptionist about the assessment, share with her the best practice.

 

During the Assessment:

  • We make and record the mystery visits (01/12 - 07/12)

  • We assess the telephone conversation (01/12 - 04/12)


After the Assessment

  • We directly meet the employee to have her reflection on performance and explain the result

  • We motivate and set action plans: goals to be achieved

  • We set up the meeting with you and discuss the evaluation, the summary of the debriefing, and get your valuable feedback directly.

 

Timeline

20/11

01/12

11/12

Planning & Arrangement

Audit Announcement

Performing Mystery Visit

& Mystery Calls

Result & Action Plan

Award Ceremony

QUALITY ASSURANCE CAMPAIGN  SURVEY 2020

By Phone Call, Your interest on:
By Face, Your interest on:

Thank you for completing the form. This would contribute greatly toward the quality of this year Quality Assurance Campaign. We will send you a customized scenario to you by next week