Your Image - Our Responsibility
We care about your business as much as you do. We want to assure 100% confidence in your thoughtfully trained receptionist to handle all of your business needs with the highest professionalism and courteous customer service
We build suitable scenarios (base on your request in form survey below) for every receptionist to evaluate her response and behavior
We inform the receptionist about the assessment, share with her the best practice.
During the Assessment:
We make and record the mystery visits (01/12 - 07/12)
We assess the telephone conversation (01/12 - 04/12)
After the Assessment
We directly meet the employee to have her reflection on performance and explain the result
We motivate and set action plans: goals to be achieved
We set up the meeting with you and discuss the evaluation, the summary of the debriefing, and get your valuable feedback directly.
Planning & Arrangement
Performing Mystery Visit
& Mystery Calls
Result & Action Plan